FAQ's

1. How long does delivery take?

We deliver across Pakistan within 2–5 working days.
Once your order is shipped, you will receive a tracking ID on WhatsApp.

2. Do you offer Cash on Delivery (COD)?

Yes, Luvici offers Cash on Delivery all over Pakistan.
You can pay when your parcel arrives at your doorstep.

3. Can I exchange my product?

Yes, we offer a 7-Day Exchange Policy.
Products must be unused, unstitched, and in original packaging.

4. Do you accept returns?

No, Luvici does not offer returns.
Only exchanges are allowed under the 7-day exchange window.

5. Which items are not exchangeable?

• Sale / discounted items

• Used or stitched products

• Items without original tags or accessories

6. What if I receive a damaged or wrong item?

If you receive a damaged or incorrect product, contact us within 24 hours with pictures.
Our team will verify and guide you through the exchange process.

7. Do colors appear exactly the same as shown?

Colors may slightly vary due to lighting and screen settings.
This is not considered a defect and is not eligible for return.

8. How can I contact customer support?

You can reach us anytime on:
WhatsApp: 0325 7885550
Our team is always happy to help!

9. Do you restock sold-out items?

Some designs are restocked based on availability.
Follow Luvici on social media for restock updates.

10. How do I track my order?

Once your order is dispatched, we will send you a tracking link/ID that you can use to check your parcel status anytime.